Part I Information Landscapes: Cultural and Technological influences 1 --
Chapter 1 Transformative information Landscape: What It Means to Be an Information Professional Today / Sandra Hirsh Hirsh, Sandra 3 --
Chapter 2 Libraries and Information Organizations: Two Centuries of Experience / Christine Pawley Pawley, Christine 10 --
Chapter 3 Information Communities: Defining the Focus of Information Service / Karen E. Fisher Fisher, Karen E., Ann P. Bishop Bishop, Ann P. 20 --
Chapter 4 Diversity, Cultures, and Equity of Access / Patty Wong Wong, Patty, Miguel Figueroa Figueroa, Miguel 27 --
Part II Information Professions: Physical and Virtual Environments 39 --
Chapter 5 Librarianship: A Continuously Evolving Profession / Stephen Abram Abram, Stephen 41 --
Chapter 6 Literacy and Media Centers in the Twenty-First Century: School Libraries / Mary Ann Harlan Harlan, Mary Ann 53 --
Chapter 7 Learning and Research Institution: Academic Libraries / Todd Gilman Gilman, Todd 62 --
Chapter 8 Community Anchors for Lifelong Learning: Public Libraries / Kathleen de la Peña McCook McCook, Kathleen de la Peña 70 --
Chapter 9 Information Centers: Special Libraries / Cheryl R. Dee Dee, Cheryl R., Stephen Abram Abram, Stephen, Deb Hunt Hunt, Deb 82 --
Chapter 10 Digital Resources: Digital Libraries / Lisa Gregory Gregory, Lisa, Amy Rudersdorf Rudersdorf, Amy 94 --
Chapter 11 Expanding the Horizon of the MLIS / Melissa Fraser-Arnott Fraser-Arnott, Melissa 106 --
Part III Information Services: Roles in the Digital Age 117 --
Chapter 12 Information Needs: Understanding and Responding to Today's Information User / Heather O'Brien O'Brien, Heather, Devon Greyson Greyson, Devon 119 --
Chapter 13 Finding Information: Information Intermediation and Reference Services / Michelle Holschuh Simmons Simmons, Michelle Holschuh 130 --
Chapter 14 Organizing Information: Technical Services / Sylvia D. Hall-Ellis Hall-Ellis, Sylvia D. 139 --
Chapter 15 Accessing Information Anywhere and Anytime: Access Services / Michael J. Krasulski Krasulski, Michael J. 149 --
Chapter 16 Teaching Users: Information and Technology Literacy Instruction / April D. Cunningham Cunningham, April D., Stephanie Rosenblatt Rosenblatt, Stephanie 159 --
Part IV Information Users: Engaging, Creating, and Collaborating via Technology 173 --
Chapter 17 User Experience / Aaron Schmidt Schmidt, Aaron 175 --
Chapter 18 Hyperlinked Libraries / Michael Stephens Stephens, Michael 184 --
Chapter 19 Creation Culture and Makerspaces / Kristin Fontichiaro Fontichiaro, Kristin 192 --
Chapter 20 Infinite Learning / Paul Signorelli Signorelli, Paul 199 --
Part V Information Organizations: Management Skills for the Information Professional 207 --
Chapter 21 Management Skills / Janine Golden Golden, Janine 209 --
Chapter 22 Managing Budgets / Sara F. Jones Jones, Sara F. 220 --
Chapter 23 Managing Personnel / Cass Mabbott Mabbott, Cass 229 --
Chapter 24 Managing Facilities / Paul Glassman Glassman, Paul 234 --
Chapter 25 Managing Collections / Wayne T. Disher Disher, Wayne T. 242 --
Chapter 26 Managing Technology / Marshall Breeding Breeding, Marshall 250 --
Chapter 27 Managing Communications, Marketing, and Outreach / Christie Koontz Koontz, Christie 262 --
Chapter 28 Demonstrating Value: Assessment / Cheryl Stenström Stenström, Cheryl 271 --
Part VI Information Issues: Influences and Consequences 279 --
Chapter 29 Information Policy / Kate Marek Marek, Kate 281 --
Chapter 30 Information Ethics / Martin L. Garnar Garnar, Martin L. 289 --
Chapter 31 Copyright and Creative Commons / Mary Minow Minow, Mary, Liz Hamilton Hamilton, Liz 300 --
Chapter 32 Information Licensing / Celeste Feather Feather, Celeste, Maura Hadawoy Hadawoy, Maura, Tom Sanville Sanville, Tom 315 --
Chapter 33 Open Access / Heather Joseph Joseph, Heather 325 --
Chapter 34 Analog and Digital Curation and Preservation / Katherine Skinner Skinner, Katherine 334 --
Chapter 35 Information Privacy and Cybersecurity / Cherie L. Givens Givens, Cherie L. 345 --
Chapter 36 Intellectual Freedom / Barbara M. Jones Jones, Barbara M. 357 --
Part VII Information Horizons: Career Management and Leadership Strategies 365 --
Chapter 37 Career Management Strategies for Lifelong Success / Naomi House House, Naomi 367 --
Chapter 38 Global Learning Networks / Jan Holmquist Holmquist, Jan 374 --
Chapter 39 Leadership for Today and Tomorrow / Carol H. Sawyer Sawyer, Carol H. 381.
