"Performing telephone triage requires the ability to make quick and effective decisions based on limited information.This rapid-access resource delivers over 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions....

Jackie Peyton, a strong-willed and brilliant but very flawed emergency room nurse. This season, Jackie comes to realize that both karma and sobriety can be a pain. In addition to finally confronting her addiction, Jackie's street smarts and sardonic wit are tested even further by an ambitious new hospital administrator determined to run a tight ship and keep Jackie in line.

In its fifth season, third-year med student Lucy Knight joins the team in the ER and kindles a relationship with Dr. Carter. Dr. Green watches helplessly as his family is torn apart, and Dr. Ross leaves the ER for a new job.