"Although crisis management has taken on new urgency in recent turbulent times, the need for careful planning did not originate on September 11,2001. Mitroff's examples, drawn from interviews conducted both after the 2001 attacks and during his 25-year career as an expert in crisis management, demonstrate the need for action - and offer a blueprint for taking it."--Jacket.

An urgent, transformative guide to dealing with disasters from one of today's foremost thinkers in crisis management. "The future may still be unpredictable, but nowadays, disasters are not. We live in a time of constant, consistent catastrophe, where things more often go wrong than they go right. So why do we still fumble when disaster hits? Why are we always one step behind? In The Devil Never Sleeps, Juliette Kayyem lays the groundwork for a new...